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We believe that the only way to run a business is with a philosophy of fairness. It’s what our customers expect from us, and what we expect from ourselves and others!
Fairness in Pricing
Fairness in Scheduling
Fairness in Caring For Your Home
Fairness in Weather-Related Issues
Fairness in Finished Work Quality
Fairness in Informing
Fairness in Pricing:
Just $5/Window. Your price is the same as your neighbor’s price, and the same as the people across town.
With that in mind, there are some windows that are very easy to clean, and some that are hard to clean. When your windows are easy to clean, we pass the savings on to you. If it takes us less time for your windows because of their groupings or location, we discount your windows accordingly. Please see the example below
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This grouping of windows is easy to clean when it is at ground level, but requires a lot of ladder movement and difficult maneuvering to clean when it is on a second story. For this reason we charge for 5 windows if it is on 2nd story, but discount it to just 3 windows when it is ground level.
And of course we always offer free estimates so that you will know the price before you decide!
Check out more window pictures and descriptions here! |
| This grouping of several windows is bid at 5 windows on the 2nd story, but just 3 if it’s on the first floor. Its all an effort to maintain fairness in our pricing. |
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Fairness in Scheduling:
You are the valued customer, and we are the service provider, so why should you have to be the accommodating one when it comes to your scheduled service time?
We believe in fast service—meaning you shouldn’t have to wait several weeks for your window cleaning, and that you shouldn’t have to wait all day for one person to wash all the windows in your home. We schedule at your convenience, even if that means after you get home from work, and we bring a crew to get your job done fast. And even during the busy Spring season we ensure that your job is scheduled within 2 weeks of your request for service. Sometimes this means working long days, and sometimes it means bigger crews, but it’s the level of service that we believe you deserve.
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Fairness in Caring For Your Home:
We believe that your home should be treated like our own homes. No sloppy work conditions. No shoes on your floors. No drips on your sills or walls, and of course no streaks on your windows!
We put this belief to action by:
*Always wearing protective covers over our shoes in your home.
*Using protective covers on our ladders to protect your floors and walls
*Wiping sills after cleaning your windows
*Cleaning screens outside of the home to keep dust and dirt out of your house
*No messy belt-buckets splashing water around in your home
*We also don’t bring our window mops into your home. They hold too much water and leave drips and spots on your floors and walls. We use a damp cloth for all inside work. This takes us a little bit longer than if we used window mops, but the extra time is worth the added protection to your home.
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Fairness in Weather-Related Issues
The weather in Colorado is unpredictable and it has a large impact on the cleanliness of your windows. We believe that it is only fair for us to consider the impact of weather conditions on your home before (and sometimes after) service. For a complete understanding of our weather policies please check out our weather page.
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Fairness in Finished Work Quality
We believe that a job is finished when the homeowner is satisfied with the quality of work completed. This means asking you, the homeowner, to take a look around the house to make sure you are satisfied before we leave, and quickly and professionally fixing any mistakes we might have missed. You shouldn’t feel guilty being picky… after all, you are paying for this service!
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Fairness in Informing
When we are washing your windows we are inspecting a part of your home that you don’t get to inspect every day. If we notice things like broken seals, hard water stains, fogging in between panes, broken pulleys or damaged screens we make a note of it and walk you through the issues before we leave the house. It is an easy step for us to take to make you aware of the condition of the windows in your home, and it brings to your attention items you might not be aware of otherwise.
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